Refund policy

Return & Refund Policy

Thank you for shopping with Glo Fast! We want you to be completely satisfied with your purchase. Please read our Return & Refund Policy carefully.

1. Returns

Eligibility: Items must be returned within 14 days of delivery, unused, in original packaging, and in the same condition as received.
Non-Returnable Items: Sale items, custom-made products, and gift cards are non-returnable.
Return Process: To initiate a return, contact our customer service team with your order number and reason for return. We will provide return instructions.
Return Shipping: Customers are responsible for return shipping costs unless the item received is defective or incorrect.

2. Refunds

Processing: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Refund Method: Approved refunds will be processed to the original payment method within 7-10 business days.
Partial Refunds: In certain cases (e.g., items not in original condition, missing parts), only partial refunds may be granted.

3. Damaged or Defective Items

If your order arrives damaged or defective, contact us within 7 days of delivery with photos of the item and packaging. We will arrange a replacement or full refund at no additional cost.

4. Exchanges

We only replace items if they are defective or damaged on purchasing. If you need an exchange for the same item, contact our customer support. If you damage a part during use and would like a replacement contact customer support.

5. Cancellations

Orders can be cancelled within 12 hours of purchase. After this period, orders may have already been processed and shipped. If an order has been dispatched sale is final.

6. Contact Us

For any questions regarding returns, refunds, or exchanges, please reach out:

We appreciate your business and are committed to providing quality decorative products and excellent customer service.

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